Returns Policy

Returns And Exchanges

What is the return policy for Tea Time Drinks? We want to give you the best service possible at teatimedrinks.com. If you need to return a product, please contact us via email sales@teatimedrinks.com within 24 hours of receiving your order and request a refund or exchange.

Customer Request For Return Or Exchange

All returned products must be unopened, unused, and in their original packaging to ensure that we continue to provide the best possible product quality. Return shipping costs are the responsibility of the customer (with the exception of products shipped in error by Tea Time Drinks). Once we receive the returned product and verify that it is still in its original packaging, we will issue a refund or exchange, minus the cost of shipping, within 24 hours.

Error In Order Or Product Shipping

Teatimedrinks.com wants you to be satisfied with your purchase. If you received an incorrect product or order, please contact us within 24 hours and we will make things right. Returns must be unopened, unused, and in their original packaging, with the heat seal intact. Tea Time Drinks will either cover the costs of returning the product via USPS Priority in order to issue a refund or simply ship the correct product at the customer’s request. All shipping costs to replace or return a product sent by teatimedrinks.com in error.

Third-Party Shipper Error

Every order is packaged by teatimedrinks.com to withstand the beating that can occur when shipping a product over a long distance. We make every effort to get your product to you quickly, in the manner you specify at checkout, and without incident, but we are unable to control problems caused by USPS, FedEx, or UPS. We are unable to accept responsibility for products that are damaged in transit or are delayed by the shipping carrier. All orders are tracked, and if we discover that your order was never delivered, we will make every effort to locate the “lost” order or send a replacement.
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Disclaimer: Kratom: Our products are not for use by or sale to persons under the age of 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., NEWPORT BEACH AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for the following states: Florida, Tennessee, Virginia, West Virginia, Colorado, Oregon, Louisiana, South Dakota, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases 

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